AI Behind the Curtain

I’ve been thinking about how AI processes running in the background could improve customer experiences on the real world. I currently work on a healthcare product and think about this often. For example, some healthcare workers are busy calling and re-calling patients, coordinating calendars, performing data entry tasks, managing day to day site operations, and of course caring for the health of other people. What or how can AI improve or even eliminate tasks that could be automated?

Over the last couple years, LLMs have grown in capability. Vision models can interpret images better than before, voice models are more powerful, and agents can work together to complete pre-defined tasks. Now I’m thinking, “What if the data entry part of the job was even easier?”. When I say easier, I don’t mean “Add a chat bot” - instead, let’s create less friction between the human and the software.

Thinking out loud

Here are some thoughts on how AI (behind the scenes) can improve the experience for some healthcare workers:

• Creating patient forms and questionnaires that could be printed and distributed.
• Communications between site and patient.
• Multi-calendar schedule coordination and visit prep.
• Identifing health characteristics for a given population.
• Vision models can ingest paper forms, extracting relevant information and persisting it to a patient’s record. This means, a clinican could snap a photo of a completed patient form and the system could do the rest.